To serve a growing customer base and better manage customer experience across all touch points, organisations are increasingly moving away from siloed Systems of Transaction in favour of contextual Systems of Engagement. These new systems are expected to help marketers manage experiences on non-traditional customer touch points like mobile devices, application marketplaces and online communities.
Cloud Computing as a service provisioning mechanism is graduating to become a mainstay option for organisations. Despite skepticism, CIOs are exploring, pilot testing or using in production Cloud offerings in some form or shape. Earlier touted to be only popular with startups and small and medium businesses, Cloud offerings now meet the criteria of enterprise IT and are also supported by traditional IT vendors like IBM, Microsoft, SAP, Oracle among others.
Parekh will focus on the business growth strategy and operating dynamics, along with current responsibilities.
Salil Parekh, who heads the Application Services One and Sogeti units of Europe’s largest information technology (IT) services firm, the Capgemini Group, has now become a deputy chief executive officer. “The leadership team structure at Capgemini group continues to be the same but Parekh’s title is new. The change was formalised late February,” said a company spokesperson, adding that Parekh now shares this position with Patrick Nicolet and Olivier Sevillia.
Visiting your neighbourhood bank branch may soon be a thing of the past. With technology advancement taking place in leaps and bounds, banks are now following customers away from the 9 to 5 shift.